We help HR managers better manage
FirstCall doesn’t just work for your employees, we also work for you and your HR team. With many responsibilities and expectations on your plate, FirstCall consultants can help manage a variety of business needs as they arise. Recognizing troubled employees and discussing difficult subjects with them, referring employees for counseling or treatment, achieving better work-life balance and outcomes, stress management, workplace transition and more. And we do it all in a confidential, time-sensitive manner. Because sometimes you need a little help managing it all.
What’s the payback?
Association of Labor Management Administrators on Alcoholism studies indicate that for every $1 invested in an EAP, organizations can save between $3 and $5. FirstCall EAP programs have delivered savings even higher. Because there’s nothing more profitable than a well-adjusted employee working with like-minded colleagues in an atmosphere of respect, trust, and collaboration.
We’ll help ensure that diversity unites you
FirstCall has long respected and advocated for diversity in the workplace. We can help you leverage your employees’ valuable backgrounds, cultural and racial differences, opinions, perspectives, and preferences to positively impact your bottom line. Help you achieve team synergy. Gender equality. And attract and retain top talent. FirstCall’s own clinical professionals and providers mirror that positive and inclusive work culture, reflecting broad experiences, ethnicities, diagnostic expertise, ages, and more.
How we work with you
FirstCall doesn’t wait until an employee crisis comes to us. We are proactive, interfacing and reporting regularly to you at least twice a month, by phone, online and as often as possible in person, to promote and support a healthy, safe workplace. We provide utilization reports, analysis of workplace trends, future recommendations, and more. In short, we fully engage with you and your leadership to ensure maximum return on your EAP investment.
How we help
In the Moment Support
- 24 hour, 7 days a week clinical helpline
- All calls answered by master’s level clinicians who provide assessment and in-the-moment support
- In-person counseling sessions. Solution focused, face-to-face counseling. Convenient locations within our expansive network
- HIPAA compliant telehealth counseling sessions available for greater access and flexibility
- In business for over 30 years
- Part of a Major Health System / Behavioral Health
Extensive Provider Network
- Extensive EAP provider network to insure your employees have access to confidential professional help near their workplace and/or home communities.
- Licensed Advanced Degree clinicians
- Respond to clients promptly.
- Culture and Diversity – Given that culture and diversity are an important part of the FirstCall mission, our providers and staff reflect broad experiences, cultures, diagnostic expertise, ages, and more.
Access to Care
- Part of a major health system
- Behavioral health assessment and referral
- Clinically unmatched psychiatric experience
- Substance use assessment and referral
- Connect people to long term care
- Crisis case management
Management Services
- Employee performance
- Substance abuse
- Emotional distress
- Workplace threats and other organizational challenges
Policy Consultation – Ongoing assistance with reviewing and maintaining workplace policies related to EAP referrals and substance abuse.
Management Training – Training sessions on a variety of topics relevant to supervisors and leaders such as:
- Managing the distressed employee
- Management skills for supervisors
- Detecting alcohol and drug abuse
- Team building and managing change
Employee Training – Training sessions on a variety of topics relevant to employee wellness such as:
- Stress management
- Building resilience
- Change and transition
- Effective communication in the workplace