How should I contact FIRSTCALL?
Call 1.800.382.2377 to contact us for any reason. For a specific need, such as billing or fax numbers, check out our Contact Us page.
Who owns FIRSTCALL?
FIRSTCALL is a non-profit wholly-owned subsidiary of Main Line Health System, a six-hospital health system located in the western suburbs of Philadelphia. EAP services have been our only business since 1985. Backed by the rich health care resources of our parent company Main Line Health, FirstCall delivers a superior quality service to our customers.
How is FIRSTCALL’s EAP program different?
FIRSTCALL has developed an integrated program that offers our customers referrals to many of our service areas with a single phone call. For example, should a customer require information on nursing homes for a parent, legal and financial services will also be offered to assist with the original presented issue. With a single phone call, users [...]
Are EAP’s cost effective?
An EAP’s early intervention and referral service has been shown to be effective at reducing the cost of treatment under a medical plan. Keeping claims under the medical plan low results in a lower medical plan premium at renewal. As the cost of the medical plan far exceeds the cost of the EAP program, studies [...]
What services are available for managers/supervisors?
FIRSTCALL’s covered services include unlimited telephonic support to managers and supervisors. FIRSTCALL EAP counselors may coach the manager/supervisor to appropriately handle difficult situations. Manager referrals to the EAP are recommended when an employee’s issues have impacted his/her job performance.
Why would someone call the EAP?
Personal problems can easily become personnel problems. An Employee Assistance Program helps employees and their family members sort out the difficulties that may be causing them trouble in the workplace. The quotes below are from employees who have consulted our EAP for assistance: We just broke up. I can’t sleep, eat, concentrate… I just can’t [...]
How do I make an appointment?
Call our toll-free telephone number, 1.800.382.2377, 24 hours, seven days a week. The phone is answered by a trained counselor who will assess your need and provide helpful, professional, and courteous assistance. You will be asked to name your employer/organization and to discuss your reasons for calling. The counselor will help you determine a plan [...]
In what areas does EAP help?
FIRSTCALL EAP can help individuals who experience difficult or stressful situations in their lives due to factors at work or at home. For problems with stress, anxiety, depression, substance abuse, relationship difficulties, health concerns, legal or financial difficulties, childcare or eldercare needs, FIRSTCALL can offer services which may help you to resolve those problems. Click [...]
How does the FIRSTCALL program work?
All of FIRSTCALL’s services can be accessed via our toll-free number. Keeping the program simple and easy to use will improve your satisfaction with the program, and will more easily connect you to the services you need. Upon contacting FIRSTCALL, you will speak with a live counselor who will assess your situation and help make [...]
Who is eligible?
FIRSTCALL’s Employee Assistance Program is an employer-sponsored service that covers the employees of our customer companies and members of their household. Additional eligibility is for dependents up to age 26.