What’s new at FIRSTCALL

Why people procrastinate

What makes you procrastinate? All of us procrastinate on occasion. For some people, it's a chronic problem; for others, it's only a problem in certain life areas. Procrastination is always frustrating because it results in wasted time, lost opportunities, disappointing work performance, and generally feeling bad about yourself. When you procrastinate, you allow less important [...]

Employee assistance programs

Employee assistance programs (EAPs) are one of the most effective ways to deal with alcohol and other drug problems in the workplace. They can enhance the work climate of an organization and promote the health and well-being of everyone involved. EAPs are usually multifaceted programs designed to assist employees with personal problems that affect their [...]

12 rules for constructive communication

Destructive communication erodes self-esteem and harms relationships. Such communication patterns may be destructive, but, sadly, plenty of people fall into the trap of indulging in them. If you and your relationship partners follow these rules and steer clear of the traps of destructive communication, you will almost certainly feel better about each other and your [...]

2020-03-22T22:35:05-04:00August 23rd, 2010|Communications, What's new at FIRSTCALL|

The Americans with Disabilities Act: a primer for small business

Small businesses are an ever-increasing source of jobs, many of which can be filled by individuals with disabilities who are able and want to work. The approximately 25 million small businesses in the nation represent 99.7 percent of all employers, employ more than 50 percent of the private work force, and generate more than half [...]

When should a supervisor intervene

Anyone can experience difficulty in the workplace. Supervisors need to be alert to difficulties which may become persistent performance problems. When obvious changes in behavior and performances occur, it is time to utilize FirstCall, your Employee Assistance Program. Absenteeism __  Unauthorized leave __  Leaving work early __  Excessive sick leave __  Peculiar excuses for absences [...]

Relationship reunions after deployment: go slowly

by Paula Thomas deLong, MA, CEAP, Manager, FIRSTCALL EAP Due to current world conflicts, American military personnel are being deployed to near and remote parts of the world. The military person is not the only person who undergoes change. Co-workers will have to undertake additional responsibilities, children will be challenged into new family roles and [...]

2020-03-22T22:35:05-04:00August 23rd, 2010|Relationships, What's new at FIRSTCALL|
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