What’s new at FIRSTCALL

Learning how to forgive

No one gets through life without being hurt by another person. We all have experienced the pain of a thoughtless remark, gossip, or lie. If you have experienced an unhappy marriage, the devastation of infidelity, or suffered physical or emotional abuse, you know what it feels like to be hurt. It is tempting to hold [...]

2020-03-22T22:35:01-04:00August 23rd, 2010|Dealing with adversity, What's new at FIRSTCALL|

Workplace bullying: what everyone needs to know

What is workplace bullying and who is affected? Workplace bullying refers to repeated, unreasonable actions of individuals (or a group) directed towards an employee (or a group of employees), which is intended to intimidate and creates a risk to the health and safety of the employee(s). Workplace bullying often involves an abuse or misuse of [...]

Civility at work – tips for creating a kinder workplace

The workplace can be stressful, filled with deadlines, conflicts and pressure. It can be competitive. Coworkers can be difficult. There are ways to improve the climate in the workplace, beginning with… Be less inclined to give advice—and more inclined to seek it. Get the facts. Resist the urge to jump to conclusions about people and [...]

2016-03-22T12:59:28-04:00August 23rd, 2010|What's new at FIRSTCALL, Workplace issues|

Managing gossip in the workplace

Gossip can be virulent in a workplace environment. Gossip can harm relationships by leading to an erosion of trust and creating divisiveness in a work group. Time wasted on gossip is unproductive time. Ultimately gossip in the workplace can contribute to serious damage to the bottom line. Managers have a responsibility to inoculate against the [...]

How to manage conflict at work

Kinds of workplace conflicts Let’s start by identifying where conflicts happen. Think about the kinds of conflicts that happen around your workplace. Disagreements over turf (who should do what) Disagreements over policy (how things should be done) Conflicts of personality and style Common ways of dealing with conflict These are some of the ways we [...]

Job applicants and the Americans with Disabilities Act

Title I of the Americans with Disabilities Act of 1990 (ADA) makes it unlawful for an employer to discriminate against a qualified applicant or employee with a disability. The ADA applies to private employers with 15 or more employees and to state and local government employers. The U.S. Equal Employment Opportunity Commission (EEOC) enforces the [...]

Getting past procrastination

Who hasn’t used the ancient method of “time management” known as never doing today what you can put off until tomorrow? But procrastination doesn’t feel good. When an unfinished chore is hanging over your head, it’s like living under your own personal cloud. The next time you are having trouble getting started, ask yourself why [...]

2020-03-22T22:35:02-04:00August 23rd, 2010|For employers, Time management, What's new at FIRSTCALL|
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