Communications

Tips on being assertive

Describe the behavior. Disclose your feelings about it. Clarify the concrete effect it had on you. When describing the behavior… Be specific Be brief Don't make inferences Make it objective Sample assertion messages: "When you arrive late for work I get angry because I have to stay later to cover for you." "I felt very [...]

2016-03-22T12:42:54-04:00August 24th, 2012|Communications, What's new at FIRSTCALL|

For peace of mind, act instead of react

Some people's lives seem like a soap opera. But though endless crises and confrontations can be entertaining on TV, they make for frustrating, unsatisfying lives. If you'd rather have peace of mind than daily dramas, you need to take charge of the script. "Learn to act for yourself instead of just responding to what's happening [...]

12 rules for constructive communication

Destructive communication erodes self-esteem and harms relationships. Such communication patterns may be destructive, but, sadly, plenty of people fall into the trap of indulging in them. If you and your relationship partners follow these rules and steer clear of the traps of destructive communication, you will almost certainly feel better about each other and your [...]

2020-03-22T22:35:05-04:00August 23rd, 2010|Communications, What's new at FIRSTCALL|
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