Phrases that may be useful in demonstrating your listening:
Paraphrase
It sounds like…
It seems that…
From you point of view…
In your experience…
From where you stand…
As you see it…
You think…
What I hear you saying…
I’m picking up that…
Question
Do you mean….
Do I understand you correctly…
Can you tell me more about that….
Attention to feelings
You sound… disappointed, frightened, sad, nervous, excited, relieved, happy, glad, overjoyed, annoyed, angry…
Phrases that are useful when you are having some difficulty perceiving clearly or it seems that the helpee might not be receptive to your communications
Could it be that…
I wonder if…
I’m not sure if I’m with you, but…
Would you buy this idea…
Correct me if I’m wrong, but…
Is it possible that…
It appears you…
I somehow sense that maybe you feel…
Maybe I’m out to lunch, but…
Do you feel a little…
Let me see if I understand: you…
I get the impression that…
If you have problems with communications, FIRSTCALL can help! Call 1.800.382.2377 to schedule an appointment.